Services we provide
Being an authorised agent means we can undertake service, repair and warranty work on vehicle brands we represent or we represented in the past and have knowledge, tools and parts to conduct professional work.
- Lambretta scooters (new modern Lambretta from 2017 onwards)
- Kymco Scooters
- Royal Alloy Scooters
- Italjet Scooters (Dragster, 2022 onwards)
- Vespa, Piaggio, Aprilia, Scooters (Piaggio Group)
- CFMoto Motorcycles
- Segway & Zeeho electric scooters
We service these vehicles and have full access to parts and service items on these vehicle makes. This allows us to do all kinds of mechanical repairs as well as regular logbook service work.
Unfortunately, we are unable to service many other brands due to the time delays in getting parts and limited parts availability to us. And there are some other brands that we simply won’t have in our workshop. Please don’t be offended if we cannot help, although we should be able to tell you who the nearest dealer for your vehicle is.
Duty of Care
As a professional service organisation providing warranty for all work conducted on customers’ vehicles as well as the fact that customers entrust their vehicles to us to keep them in safe working order and roadworthy, our strict policy is to follow manufacturers requirements at all times. This means that we don’t take shortcuts and don’t use non-genuine parts unless discussed and approved by the owner and only where it is safe to do so. Safety and reliability comes first for us and while costs should be calculatable and transparent for our customers, we don’t want to let vehicles leave our workshop that are not considered roadworthy. If you choose to collect a vehicle that is deemed not roadworthy or unreliable and could suffer damage due to lack of addressing a problem or manufacturer specified, required maintenance, you may be asked to sign a Repair Acknowledgement & Release Form.
Fixed Price Servicing
For most current scooter models, we provide a “Fixed Price Service Schedule” that is 100% aligned with manufacturers specifications and service intervals and provides a clear price policy that does not change case by case. This means if you bring your scooter to us for a regular service, everything according to manufacturer’s specification is included in the fixed price. There are no surprises or unclear hidden costs, you know what you get and you know what you pay in advance.
When additional work is required
However, part of servicing is has preventative character. It means we perform numerous checks and inspect your vehicle for wear & tear if something needs replacing that is not part of a regular maintenance schedule. We do this to keep you and your vehicle safe and reliable and will bring everything to your attention that needs to be addressed immediately or before the next scheduled service. In cases where your vehicle will need repairs or additional work outside normal service work carried out, we operate a strict policy that we won’t undertake any work without your previous approval if it exceeds 10% of the quoted or fixed price value. In cases where your vehicle has a problem but the solution isn’t obvious, we’ll carry out an agreed amount of work, but only proceed further once we’ve updated you on progress and got your agreement on whether to continue. You are always in charge, and our intention is that you won’t get any nasty surprises on your bill.
Cancellations
Sometimes it happens to all of us that our plans change and we can’t hold an appointment. While we prefer you let us know either by phone or via email of your change of plans, once a service is booked in we make room for your vehicle in our daily schedule and might even book other customers on another day to provide you with the service your vehicle requires. In cases of cancellations on the day or if someone who has workshop time booked just does not turn up, we reserve the right to apply a charge for lost workshop time.
Collection of vehicles
We understand that our customers can’t always pick up their vehicles after work has been finished straight away and need to make arrangements.
However, while vehicles in our care are safe and secure in our shop, our space is limited and we can’t provide storage for vehicles for a longer period of time. With lead times of parts getting longer and some vehicles getting older and it is increasingly hard to find parts for them, waiting times can increase. Therefore, in some cases we might need to ask owners to collect their vehicle while waiting for parts that take a long time to arrive – and bring back the vehicle once the part has arrived.
In general, should the owner not be able to pick up a vehicle within 3 days after given notice, we reserve the right to apply a storage fee. In such cases this will always be clearly communicated beforehand. To avoid hardships and help customers, special arrangements can be made. This could be reasonable free storage time extensios, or external storage or delivery to a nominated address (at a cost).
Loaner Vehicles
We know you are on a busy schedule. Therefore we try to make it as easy as possible for you and run a small fleet of loaner vehicles for your customers to carry on with their day when their vehicle is in for service or repairs with us. Let us know when you make your workshop booking in case you need a loaner vehicle. Will will try to give you a vehicle that is in similar size to yours, but we might need to compromise sometimes. For a loaner vehicle you will require an R-E or an R class license and you will need to sign a disclaimer as our insurance covers these vehicles while in use by you.
And the best is Loaner vehicles are free of charge and are a courtesy of our business.
